Amid growing inflation, increasing customer awareness and consequent rise in insurance claims, AXA Mansard Health has said its commitment to the health and wellbeing of its customers remains top priority.
This was made known to journalists recently by Tope Adeniyi, CEO of AXA Mansard Health, a subsidiary of AXA Mansard Insurance Plc – part of global insurance and asset management company, AXA.
Adeniyi explained that the company has witnessed unprecedented growth in the past seven years because of its focus on customers, investment in technology and quality healthcare delivery. He furthered that even in the face of growing uncertainties in the market, AXA Mansard Health will remain committed to its customers.
AXA Mansard Health Keeps Focusing On Customers Amid Rising Inflation
According to him: “the economic environment has really been challenging and as the biggest player in the Health Insurance space, we are probably the most impacted. As inflation was growing, the cost of care was rising with it. But rather than reneging on our commitment to customers like most providers are doing, we decided to stay true to our words and our value customer-first, even when this commitment comes at a cost to us”.
“We now sitting down with our customers to review the situation and because of the sacrifices we have made on their behalf, the conversation around pricing services have been much more fruitful. We expect to start seeing the impact of these discussions from Q4, 2022“, Adeniyi explained.
He noted that the commitment from customers stems from the different cost-optimization solutions the company presented to them.
“We didn’t just go to our customers and say inflation is high, we need to reprice our services accordingly. No. We leveraged our prior investment in technology to optimize cost everywhere possible. So by the time we presented to our customers, they saw us as that partner deeply understanding and commitmented to them. So the conversation is easier“.
“And to also add more value to them, we are introducing new add-ons to our services. We have entered into amazing new partnerships, particularly around wellness and preventive health and our digitization projects in telemedicine, health records, mental health services amongst others are some added benefits.
So if you look at it, even with our new approach to cost, our customers will still get more“.