The CBN has taken on the role of a mediator, bridging the communication between financial institutions and their customers when concerns are expressed on the microblogging platform.
Instances have been observed where users, such as @BoyeGift, a United Bank of Africa (UBA) customer, have sought assistance for issues like refund requests following failed transactions.
@BoyeGift posted, ‘Uba please refund my money. I have been calling your customer care, but it seems like they don’t know their work since 22nd of September and 4th October.
It’s going to 2 months now, please refund my money; it’s my allowance.’