CBN urges banks to address customer complaints on X platform

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CBN urges banks to address customer complaints on X platform
CBN urges banks to address customer complaints on X platform

The Central Bank of Nigeria (CBN) has issued a directive instructing commercial banks to promptly respond to customer complaints raised on the social media platform X, previously known as Twitter.

The CBN has taken on the role of a mediator, bridging the communication between financial institutions and their customers when concerns are expressed on the microblogging platform.

Instances have been observed where users, such as @BoyeGift, a United Bank of Africa (UBA) customer, have sought assistance for issues like refund requests following failed transactions.

@BoyeGift posted, ‘Uba please refund my money. I have been calling your customer care, but it seems like they don’t know their work since 22nd of September and 4th October.

It’s going to 2 months now, please refund my money; it’s my allowance.’