On Sunday, some OPay customers were alarmed by a video circulating online, where individuals complained about unauthorized withdrawals from their accounts.
The video depicted OPay agents protesting at the company’s Alender House Office in the Alausa area of Ikeja, alleging frequent unauthorized deductions from their accounts.
These customers claimed to have reported the issue to OPay and the police to recover their funds.
They detailed how substantial sums were taken from their accounts, including transfers to other banks, airtime purchases, and transfers to unfamiliar OPay accounts.
Despite causing anxiety among OPay users, it was later revealed that the video had initially surfaced in August 2021, indicating that the incident was not recent.
OPay clarified that the video was old, but some customers had already withdrawn their funds due to panic.
In response to OPay’s clarification, one customer expressed the importance of communication during crises, while another shared a screenshot of their OPay account with a balance of N1.48, stating that they had withdrawn all their funds.