Federal Government has directed Airline operators in the country to refund the full cost of travel tickets to passengers after a two-hour delay.
Hadi Sirika, the Minister of Aviation gave the directive at the weekly State House briefing in Aso Villa, Abuja yesterday July 8.
He also urged passengers to demand their rights whenever they are being trampled upon by airlines and that airy lines that default on customers’ right could be sanctioned.
According to his, the new directive also applies to international and domestic flights across the country.
“On domestic flights, delay beyond one hour, the carrier should provide refreshment, and one telephone call, or one SMS, or one e-mail. They should send you an SMS or email or call you to say, ‘I am sorry, I am delaying for one hour’.
“Delay for two hours and beyond, the carrier shall reimburse passengers the full volume of their tickets.
“Delay between 10pm and 4am, carrier shall provide hotel accommodation, refreshment, meal, two free calls, SMS, email and transport to-and-fro airport.”
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